Course curriculum

  • 1

    Welcome to Customer Led Business

    • A message from your instructor

    • Kick off Webinar

    • Tool

    • Reading
  • 2

    Module 1 – What Is Customer Service?

    • Prework

    • 1.5 hour Interactive Virtual Workshop

    • Activity
  • 3

    Module 2 - GOOD vs GREAT – Is It Worth The Effort?

    • Prework

    • 1.5 hour Interactive Virtual Workshop

    • Activity
  • 4

    Module 3 – The Golden Rule Of Customer Led Business

    • Prework

    • 1.5 hour Interactive Virtual Workshop

    • Activity
  • 5

    Module 4 - The End Of The Rainbow – How You Know When You’ve Made It

    • Prework

    • 1.5 hour Interactive Virtual Workshop

    • Activity